Contact Us – Phoenix

TODAY
ARENA: Saturday: 10am - 10pm

PROSHOP: Saturday: 10am - 10pm

Contact Us – Phoenix2019-01-18T09:26:19+00:00

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CONTACT A DEPARTMENT

10870 N. 32nd St.
Phoenix, AZ 85028 Map Us

Located at 32nd & Shea

Just north of Shea Blvd behind the Bosa Donuts

Have a question? Please fill out our form and we will make sure we get back to you shortly.

Please do not submit with a .edu email address. We are unable to successfully respond to those inboxes and your contact request will not be able to receive an answer. 

WANT MORE INFORMATION?

10870 N. 32nd St.
Phoenix, AZ 85028 Map Us

Located at 32nd & Shea

Just north of Shea Blvd behind the Bosa Donuts

Have a question? Please fill out our form and we will make sure we get back to you shortly.

CONTACT A DEPARTMENT

FAQs

Why should you choose VIPAirsoft?2019-07-10T22:37:07+00:00

What truly sets VIPAirsoft apart from our competitors? 

We focus only on airsoft for our general sessions which allows us to ensure quality and regularly maintained rental equipment. Our staff are also able to focus on the safety issues surrounding airsoft without needing to be concerned with the different safety needs, gear restrictions, gameplay styles or rules for other sports like paintball or laser tag. Our proshop focuses only on airsoft gear, upgrades, parts and repairs, which also allows us to stock quality inventory in an ever changing market. We rigorously test every new gun, gear and part we intent to carry to ensure that it meets our expectations so we know it will meet yours. A task which would be difficult to do if we tried to focus on too many sports. 

 

Our company employs, insures and fully trains our entire staff. This allows us to ensure that each of our staff are trained in the same safety expectations throughout all of our locations, share the same game book and rules and we (and you!) can trust that our staff are accountable. Utilizing employed staff as opposed to volunteers, provides our staff stability and trust in our company, and also allows our customers the well-being that we are accountable for our staff, that our staff have appropriate knowledge and training and that they have been approved to assist in activities like overnight lockins, party packages and private events. It also gives our players and customers a chance to get to know our staff! It’s not uncommon to have referee requests for our birthday parties and technician requests for repairs because they know they can count on their experience and that the staff will be there. 

 

Most importantly? We have 10 years of experience in running our airsoft field! We’ve taken everything we’ve learned over the last decade and continue to grow and improve to provide our customers the safety and quality you expect in a fun, exciting environment! We love that we are family owned and operated because it allows us to continue to be passionate about the sport and be passionate about providing an incredible experience to all of our players and proshop customers, near and far. 

Where can I get a waiver?2017-08-19T21:50:24+00:00

Every player requires a signed waiver by the player and their parent or legal guardian. They are electronic and completed online via our website under the “PLAYER WAIVER” tab. We have kiosks available in the lobby as well.

These waivers do not print or download. 

What is a session?2018-01-29T09:05:20+00:00

A session is a predetermined 4 hour block of time with game scenarios running about  5-7 minutes each. Players will play alongside others that show up for the same session. Players do not need to play the entire session if they don’t want to, however sessions are not prorated.

What is a Rollover?2018-02-08T08:34:22+00:00

A rollover is an opportunity to continue game play into one or more sessions at a discounted rate. You pay the full price entry fee for your first initial session of the day and then you pay the rollover fee if you want to stay into another session or two for the same day. 

Rollovers are per person and are for same day visits only. 

What is included in a rental package?2018-01-29T09:04:28+00:00

Rental packages include the gun (High-end G&G M4 Carbine AEG Rifle), one magazine, a full face mask, and chest protector. We do not rent additional magazines, gloves, jackets, pants, footwear or pistols. 

What are the FPS Limits?2019-08-12T13:02:55+00:00

The maximum FPS limit is 350 for Non-HPA guns and 300 for HPA rifles with no exceptions. This is a safety assurance for our staff and players. It doesn’t matter the type of airsoft gun it is or if its electric or gas.

While you can bring your own gun (as long as it shoots within our FPS limits), you must use our custom house bbs for play.

Field Rules2018-04-27T14:14:25+00:00

General Field Rules

  1. ALWAYS wear eye protection. Even for observation.
  2. Point your gun UP with your mag OUT and finger OFF the trigger when not in gameplay.
  3. Aim for the center of mass. Avoid the head, face and groin. 
  4. Don’t climb on or hang off of walls, windows, scaffolding, pipes, barrels, cabinets or railings. 
  5. Don’t shoot at lights, cameras, fire safety equipment or fans. 
  6. Physical and verbal violence or threats will not be tolerated. 
  7. Respect the rules, referees, staff and other players. 

 

These are the most general of our field rules. We do not post individual game rules. There will be additional rules given by the referees at the start of the sessions. 

How old do I have to be to play?2017-08-19T22:06:57+00:00

Players 6-8/9yrs are considered our “PeeWee players” and have walk-in sessions on Tuesdays 4-8pm. Players 10+ are general players and may be separated by ability during busier sessions as determined by our ref staff. 

Can I bring my own gear?2019-08-12T13:04:22+00:00

Players are allowed to bring in their own equipment. However, it MUST be within our field regulations. It will be tested upon your arrival to ensure it meets our standards. Any airsoft guns brought in cannot fire above 350fps or 300fps for HPA rifles with the required house 0.20g bbs, have a fully functioning in-tact trigger spring, attached trigger guard and must be semi-auto capable. If your gun can only fire 3-round burst and/or full auto, it will not be allowed within the field. We do not allow double triggers.

BBs brought from home are not allowed. Custom arena bbs are required.

Can I bring my own food and drinks?2017-08-19T22:19:11+00:00

No. In accordance with Arizona Health & Safety Regulation standards, we do not allow any outside food or drink, including bottled water. Cake and ice cream is allowed for only those groups hosting official VIPAirsoft party packages with us. Exceptions would include players with food allergies or medical dietary restrictions that would prevent an individual from choosing one of our concessions items, and is at the discretion of the manager on shift. 

Do I need to make a reservation?2017-08-30T20:25:43+00:00

While we will try to accommodate large group reservation requests for same day visits, we are unable to 100% guarantee them. Call ahead to inquire about rental reservations for same day visits for groups of 4 or more. Any request submitted after 4pm on Fridays for the following Saturday or Sunday sessions will not be processed in time. To request your reservation please CLICK HERE

When should we arrive?2017-08-19T21:45:16+00:00

Please arrive at least 10-15 minutes prior to the start of your session. This will allow our staff to check everyone in, ensure valid waivers, speed test any personal equipment and have a referee review our field rules.

Do you offer Coupons or Discounts?2019-07-01T15:25:04+00:00

If you are looking for coupons, download our app via our mobile website or through the Apple Store!

Coupons cannot be used with any party package deals or during special events like Lock-ins, summer camps or classes unless specified. They do not count towards any rollovers. Please double check for any restrictions on locations, purchase requirements and availability before arriving.

We also offer our Platoon Membership which offers unlimited discounts on session entry, proshop purchases, summer camp programs & more! 

Do I get a discount if I don’t play the whole session?2017-08-19T21:44:10+00:00

No. We don’t offer any discounts for showing up after the session start or if you choose to leave before the session ends. There are no pro-rated prices for these instances.

Where can we put our things while we’re there?2018-08-09T13:39:24+00:00

We do not provide lockers for personal belongings at this time. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for any stolen items or items left behind.

 

I’m a parent. What if I just want to watch my kids? Do I have to stay?2017-08-19T21:45:16+00:00

Everyone that plans to enter the arena MUST have eye protection on. If you prefer not to wear a mask at all times, you may choose to purchase safety glasses or wear sunglasses. There are NO exceptions to this rule!

You do not have to stay at the facility for the session. The only time we ask for a parent to remain here or within a 5 minute drive is if the player is 7 years old or younger. If your child has a medical condition and you want to leave, please alert a staff member prior to leaving the grounds.

We have limited seating in the arena for our players and are therefore unable to accommodate groups of parents or additional family wanting to join your group to observe. If you are bringing a large group of players and would like to have several observers with you- please reach out to our party coordinator about booking an official party package with us to receive a private room with guaranteed seating for your entire group.

What does “RENTAL PACKAGE” mean?2018-08-28T14:03:01+00:00

Rental packages include a G&G CM16 Raider Carbine rifle, its magazine, a full face mask, and chest protector.

What does a "SESSION ENTRY" include?2017-07-21T16:34:13+00:00

A session is a predetermined 4 hour period of time. Each day of the week has its own dedicated session times. Essentially you choose the day you want to play and then one of the available sessions. Please refer to the “Reservation Restrictions” section of this page in terms of availability.

What should the players wear?2018-04-20T14:46:36+00:00

Recommended attire includes gym shoes, jean pants and a jacket like a hoodie or a sweatshirt. Gloves are also recommended but not required.

Players are welcome to wear shorts and short sleeves, but it is not at all recommended. BBs will hurt on bare skin and you may leave with markings on your skin where you were hit. We do not have any clothing to borrow if you decide after a game or two that you wish you would’ve come dressed in the recommended attire. 

What if I want to watch the game play?2017-08-19T22:03:58+00:00

At this time, we don’t provide an overlook into the arena. While we have windows around the outer perimeter of our arena, you may not be able to see the game play once players are in the inner rooms of the field.

Proper Face Protection2018-04-06T11:19:14+00:00

Face protection must be either a full single piece face mask that covers eyes, ears, nose and mouth in hard plastic or metal mesh or you can wear a half/half set-up.

 

Lower face pro must be hard plastic or metal mesh and your eyes must be protected by sealed eye wear with a strap that goes all the way around the back of the head. Eye glasses, safety glasses and shooting glasses CANNOT be worn as the sole eye protection for game play under any circumstance.

 

Under no circumstances will we allow neoprene, shemagh, balaclava, ski mask, bandana or any other cloth as face protection when used on its own.

I need a spring change. When should I bring it in?2017-08-19T22:07:22+00:00

We ask for about 24 hours to complete a spring change. It does not often take this long, however our techs work on a first come first serve basis for repairs and spring changes. If you bring in your gun the day you want to play, we cannot guarantee if will be ready for you to use, and you will need to rent a gun.

Please bring your gun in as early in the week as you can if you intend to use it during the week or on the weekends.

How much does a spring change cost?2017-08-19T22:07:52+00:00

A spring change costs between $25 and $35 dollars depending on the gun and whether or not you purchased the gun from us. The cost includes the charge for the spring and the labor. Please drop your gun off at least 24-48 hours in advance of intended game play to allow for adequate time for the technicians to complete the change.

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Terms and Conditions of Use

VIP Airsoft ("us", "we", or "our") operates the https://vipairsoft.net website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Please read through carefully to make sure you understand our terms and conditions before proceeding.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on VIP Airsoft’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on VIP Airsoft’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by VIP Airsoft at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on VIP Airsoft’s web site are provided “as is”. VIP Airsoft makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, VIP Airsoft does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall VIP Airsoft or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on VIP Airsoft’s Internet site, even if VIP Airsoft or a VIP Airsoft authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on VIP Airsoft’s web site could include technical, typographical, or photographic errors. VIP Airsoft does not warrant that any of the materials on its web site are accurate, complete, or current. VIP Airsoft may make changes to the materials contained on its web site at any time without notice. VIP Airsoft does not, however, make any commitment to update the materials.

6. Links

VIP Airsoft has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by VIP Airsoft of the site. Use of any such linked web site is at the user’s own risk.

7. OneSignal

OneSignal’s provides SDKs to mobile app developers and websites, and data and analytics services to other data partners and advertisers. These web and mobile SDKs permit app developers and websites to send, manage, optimize and customize push notifications to their users.
You may in most cases opt out of receiving push notifications by going to your device “Settings” and clicking on “Notifications,” and then changing those settings for some or all of the apps on your device.
For the full terms and conditions of OneSignal, Click here

8. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  1. Email address
  2. First name and last name
  3. Phone number
  4. Cookies and Usage Data

9. Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

10. Session Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can learn more how to manage cookies in the Browser Cookies Guide.
Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

11. Site Terms of Use Modifications

VIP Airsoft may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

12. Governing Law

Any claim relating to VIP Airsoft’s web site shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.