If you cancelled at least 2 hours prior to your scheduled reservation via the cancellation link in your emails, you will receive a cancellation credit to your account. You will not receive a secondary email containing any codes. 

When booking, you will put in your email address into the bright blue box as instructed on the calendar. Each code is only valid for 1 spot and will show an error if you attempt to book multiple spots at once using the code, so please only book 1 spot when using the code and you can go back through the calendar to purchase additional reservations separately. 

Players have until 2 hours prior to their session to reschedule or cancel. Any cancellations after that time would result in the forfeiture of their prepaid funds. All applicable cancellations receive their refunds onto an electronic credit code applied to the email address on file in the reservation. No-shows would also result in the forfeiture of prepaid funds. We do not refund to cash or card. With the limited occupancy limits for sessions, we and other players rely on the calendar to know how many spots are available in a timely manner.

Please arrive at least 10-15 minutes prior to the start of your session for check-in procedures. 

It is recommended that players dress appropriately in pants and a jacket (like a hoodie or sweatshirt). Gloves are also recommended. We do not have clothing, gloves or shoes available for rent.

We will not allow any player on the field unless they are wearing closed toe, closed heel shoes like gym shoes or boots. No entry will be granted to players wearing flip flops, high heels, crocs, or other similar open toe/open heel shoes. Staff reserve the right to refuse entry to any player they deem is not wearing appropriate footwear or clothing.

While players are not technically required to have pants and long sleeves on, be aware that any player who wears inappropriate clothing options like tank tops, short sleeves, shorts and/or leggings, that they will be more likely to leave with skin marks or injuries. We do not have any clothing to borrow if you decide after a game or two that you wish you would’ve come dressed in the recommended attire. 

An advance reservation is REQUIRED for their use. We will not honor any certificates without an advance reservation. Certificates have a unique code on their reverse that you will enter into the blue code box within the reservations calendar. 

To utilize an old certificate, call our Event Coordinator or email at events@vipairsoft.net 480-507-9420 x2 or 602-491-9149 x2. 

We do not provide lockers for personal belongings and we cannot store any personal items behind our front desk, ref desk or tech department. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for stolen items.

We do not allow for any non-playing observers or friends who “just wanna hang out” or “just wanna watch”. We have limited table space available in the staging area where players sit in-between games and where they put their things so we need to ensure that we have adequate space for those players who are paying to participate.

This is also an important safety measure for our players and staff. We want our staff to focus on watching for safety of our players while in the field and in the staging area as opposed to trying to keep track of observers who may be wandering around the facility, trying to enter the field space, touching players’ belongings or who may not be following the safety precautions like wearing eye protection within the staging area. 

If you are a parent who insists upon staying, you may be asked to remain at the high-top counter outside of the staging area to ensure space capacity at the tables for our players as well as to maintain safety standards within the staging area space. Please be mindful that our policy on No Outside Food still applies to any parent observers. 

If you are bringing a large group of players and would like to have several observers with you- please reach out to our party coordinator about booking an official party package with us to receive a private room with guaranteed seating for your entire group.

Rental packages include the gun (M4 Carbine AEG Rifle), one magazine, a full face mask, and basic chest protector. We do not rent additional magazines, gloves, jackets, pants, footwear, pistols or upgraded rifles. 

You can prepay for rental equipment via the GREEN link in your confirmation email after you’ve booked your prepaid session entry. Prepaying for rentals give you a discounted rate and will send you a digital QR code for each package purchased. You will be a sent a unique QR for each package and we will need each individual QR code to redeem each rental package. If you are purchasing rentals and will not be there for check-in, please be sure to send the email or a screenshot of each QR code to the player(s) who will be checking in. We cannot redeem packages based on a payment receipt or order number. 

If you opt to wait and purchase rentals upon checkin, you certainly can but they are at an increased rate. 

Platoon Members are given platoon cards with unique codes specific to that member. If you are a current member, you will input your card code into the calendar’s blue code box. If you have an older membership that is still valid but started prior to the card release, reach out to Emilee at emilee@vipairsoft.net to get a card issued to you or if you have lost your code. 

If you are looking for coupons, download our app via our mobile website, Google Play Store or through the Apple Store!

Coupons cannot be used with any party package deals or during special events like Lock-ins, camps or classes unless specified. Please double check for any restrictions on locations, purchase requirements and availability before arriving.

All discounts and coupons for general session entry must be booked in advance and will not be accepted as a “Walk-in”.

We also offer our Platoon Membership which offers unlimited discounts on session entry, proshop purchases & more! 

Players must be at least 10 years old to participate in an overnight lockin. 

We have built in a 30 minute time buffer between sessions to decrease the amount of people in the facility at once, allowing for the first group to exit the facility before the next group arrives. Our staff will also be using this time to sanitize the staging area and frequently touched surfaces. 

We cannot and will not force any player, customer or staff member to wear PPE. Nor will we infringe upon any customer, player or staff’s right to medical privacy and we appreciate in advance, your understanding of that right to privacy.

We have always sanitized all of our masks and chest protectors after every use with hospital grade sanitizer and will continue to do so. We have also always thoroughly cleaned our staging area, proshop, facility and gear and are continuing to clean regularly throughout the sessions. 

The only way to guarantee entry into any of the sessions is with a prepaid reservation. There is no guaranteed entry for walk-in players and will be based on session space availability. This policy will allow our staff to ensure that we are not overwhelming the facility which increases the gameplay experience for our players. 

We are not allowing for any non-playing observers during general sessions to ensure we have enough spacing at the tables. We are limiting our official party packages to 4 non-playing observers. If you have a large group and need to accommodate a large amount of observers, please contact our Events Coordinator at extension 2 in the phone menu to discuss your options for hosting a private event instead. You can also submit an event request form online.

We have offset our session start times so that our staff have enough time to clean the staging area between the sessions and decrease cross traffic between the two session player groups. 

We do ask that if you and/or your player(s) is/are sick or has been around someone who is sick, that you please stay home. We’re not going anywhere, so you’ll have plenty of chances to come play at a later date. 

We do not recommend our players wear PPE during gameplay. It is vital that our players are able to breathe unimpeded to avoid passing out from lack of adequate oxygen during rigorous activity. Our players however, are already required to wear face protection that covers their eyes, ears, nose and mouth for gameplay and most gameplay occurs while players are 10ft apart from each other.