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CONTACT A DEPARTMENT
10870 N. 32nd St. Phoenix, AZ 85028 Map Us
Located at 32nd & Shea. Just north of Shea Blvd behind the Bosa Donuts
Have a question you can’t find in our FAQs? Please fill out our form and we will make sure we get back to you shortly.
- Repair Questions -
For repair questions, please email our repair department at tech@vipairsoft.net
- Reservations -
For questions on booking events and parties, please email events@vipairsoft.net
- Employment -
For questions on working for VIPAirsoft, please email jobs@vipairsoft.net
- General Info -
For general information questions please email us at info@vipairsoft.net
WANT MORE INFORMATION?
10870 N. 32nd St. Phoenix, AZ 85028 Map Us
Located at 32nd & Shea
Just north of Shea Blvd behind the Bosa Donuts
Have a question? Please fill out our form and we will make sure we get back to you shortly.
CONTACT A DEPARTMENT
FAQs
If you cancelled at least 2 hours prior to your scheduled reservation via the cancellation link in your emails, you will receive a cancellation credit to your account. You will not receive a secondary email containing any codes.
When booking, you will put in your email address into the bright blue box as instructed on the calendar. Each code is only valid for 1 spot and will show an error if you attempt to book multiple spots at once using the code, so please only book 1 spot when using the code and you can go back through the calendar to purchase additional reservations separately.
Prepaid reservations processed online through our reservations calendar are the only way to guarantee entry into any session.
We cannot guarantee walk-in spaces will be available for any given session nor can we guarantee a specific amount of walk-in spots. Walk-in spots that are available, will be on a first-come, first-serve basis and will be opened for purchase no earlier than 30 minutes prior to your intended session start. Walk-in spots are at an increased entry cost and are not applicable for any online discount rates.
Additionally- as a reminder, we are only accepting limited discount programs at this time with limits on how many players can use them per session. To find out whether your program is being accepted, for availability or for REQUIRED advance reservations, please email or call the Events Coordinator at emilee@vipairsoft.net 480-507-9420 x2 or 602-491-9149 x2. No coupons, certificates or discount programs will be accepted without an advance reservation.
Players have until 2 hours prior to their session to reschedule or cancel. Any cancellations after that time would result in the forfeiture of their prepaid funds. All applicable cancellations receive their refunds onto an electronic credit code applied to the email address on file in the reservation. No-shows would also result in the forfeiture of prepaid funds. We do not refund to cash or card. With the limited occupancy limits for sessions, we and other players rely on the calendar to know how many spots are available in a timely manner.
Please arrive at least 10-15 minutes prior to the start of your session for check-in procedures.
Players 6-8/9yrs are considered our “PeeWee players”. We will allow players as young as 8 in general session but we recommend that players age 8-9 have either already played competitive airsoft (not just shooting at the wall in the backyard), are involved in team athletics or are “rough and tumble”. We’ve found that players age 8-9 who are involved in sports are typically ready to move up to general session anyway.
It is recommended that players dress appropriately in pants and a jacket (like a hoodie or sweatshirt). Gloves are also recommended. We do not have clothing, gloves or shoes available for rent.
We will not allow any player on the field unless they are wearing closed toe, closed heel shoes like gym shoes or boots. No entry will be granted to players wearing flip flops, high heels, crocs, or other similar open toe/open heel shoes. Staff reserve the right to refuse entry to any player they deem is not wearing appropriate footwear or clothing.
While players are not technically required to have pants and long sleeves on, be aware that any player who wears inappropriate clothing options like tank tops, short sleeves, shorts and/or leggings, that they will be more likely to leave with skin marks or injuries. We do not have any clothing to borrow if you decide after a game or two that you wish you would’ve come dressed in the recommended attire.
Every player requires a signed waiver by the player and their parent or legal guardian. They are electronic and completed online via our website under the “PLAYER WAIVER” tab. We have kiosks available in the lobby as well.
These waivers do not print or download.
An advance reservation is REQUIRED for their use. We will not honor any certificates without an advance reservation. Certificates have a unique code on their reverse that you will enter into the blue code box within the reservations calendar.
To utilize an old certificate, call our Event Coordinator or email at events@vipairsoft.net 480-507-9420 x2 or 602-491-9149 x2.
The maximum FPS limit is 350 for Non-HPA guns and 300 for HPA guns with no exceptions. This is a safety assurance for our staff and players. It doesn’t matter the type of airsoft gun it is or if its electric or gas. FPS must be met when used with our required 0.20g house bbs.
While you can bring your own gun (as long as it shoots within our FPS limits), you must use our custom house bbs for play.
General Field Rules
- ALWAYS wear eye protection. Even for observation.
- Point your gun UP with your mag OUT and finger OFF the trigger when not in gameplay.
- Aim for the center of mass. Avoid the head, face and groin.
- Don’t climb on or hang off of walls, windows, scaffolding, pipes, barrels, cabinets or railings.
- Don’t shoot at lights, cameras, fire safety equipment or fans.
- Physical and verbal violence or threats will not be tolerated.
- Respect the rules, referees, staff and other players.
These are the most general of our field rules. We do not post individual game rules. There will be additional rules given by the referees at the start of the sessions.
We do not provide lockers for personal belongings and we cannot store any personal items behind our front desk, ref desk or tech department. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for stolen items.
We do not allow for any non-playing observers or friends who “just wanna hang out” or “just wanna watch”. We have limited table space available in the staging area where players sit in-between games and where they put their things so we need to ensure that we have adequate space for those players who are paying to participate.
This is also an important safety measure for our players and staff. We want our staff to focus on watching for safety of our players while in the field and in the staging area as opposed to trying to keep track of observers who may be wandering around the facility, trying to enter the field space, touching players’ belongings or who may not be following the safety precautions like wearing eye protection within the staging area.
If you are a parent who insists upon staying, you may be asked to remain at the high-top counter outside of the staging area to ensure space capacity at the tables for our players as well as to maintain safety standards within the staging area space. Please be mindful that our policy on No Outside Food still applies to any parent observers.
If you are bringing a large group of players and would like to have several observers with you- please reach out to our party coordinator about booking an official party package with us to receive a private room with guaranteed seating for your entire group.
Rental packages include the gun (M4 Carbine AEG Rifle), one magazine, a full face mask, and basic chest protector. We do not rent additional magazines, gloves, jackets, pants, footwear, pistols or upgraded rifles.
You can prepay for rental equipment via the GREEN link in your confirmation email after you’ve booked your prepaid session entry. Prepaying for rentals give you a discounted rate and will send you a digital QR code for each package purchased. You will be a sent a unique QR for each package and we will need each individual QR code to redeem each rental package. If you are purchasing rentals and will not be there for check-in, please be sure to send the email or a screenshot of each QR code to the player(s) who will be checking in. We cannot redeem packages based on a payment receipt or order number.
If you opt to wait and purchase rentals upon checkin, you certainly can but they are at an increased rate.
Platoon Members are given platoon cards with unique codes specific to that member. If you are a current member, you will input your card code into the calendar’s blue code box. If you have an older membership that is still valid but started prior to the card release, reach out to Emilee at emilee@vipairsoft.net to get a card issued to you or if you have lost your code.
If you are looking for coupons, download our app via our mobile website, Google Play Store or through the Apple Store!
Coupons cannot be used with any party package deals or during special events like Lock-ins, camps or classes unless specified. Please double check for any restrictions on locations, purchase requirements and availability before arriving.
All discounts and coupons for general session entry must be booked in advance and will not be accepted as a “Walk-in”.
We also offer our Platoon Membership which offers unlimited discounts on session entry, proshop purchases & more!
Players must be at least 10 years old to participate in an overnight lockin.
Players are allowed to bring in their own equipment. However, it MUST be within our field regulations. It will be tested upon your arrival to ensure it meets our standards. Any airsoft guns brought in cannot fire above 350fps or 300fps for HPA rifles with the required house 0.20g bbs, have a fully functioning in-tact trigger spring, attached trigger guard and must be semi-auto capable. If your gun can only fire 3-round burst and/or full auto, it will not be allowed within the field. We do not allow double triggers.
BBs brought from home are not allowed. Custom arena bbs are required.
No. We do not allow any outside food or drink, including bottled water. Cake is allowed for only those groups hosting official VIPAirsoft party packages with us.
Face protection must be either a full single piece face mask that covers eyes, ears, nose and mouth in hard plastic or metal mesh or you can wear a half/half set-up.
Lower face pro must be hard plastic or metal mesh and your eyes must be protected by sealed eye wear with a strap that goes all the way around the back of the head.
Eye glasses, safety glasses and shooting glasses CANNOT be worn as the sole eye protection for game play under any circumstance. Mesh covering over the eyes is not allowed.
Under no circumstances will we allow neoprene, shemagh, balaclava, ski mask, bandana or any other cloth as face protection when used on its own.
Yes!! As long as they are not made of hard plastics or have sharp corners, you can use them in battle. If you aren’t sure, bring it with you and check with a ref when you arrive.
Melee weapons cannot be bags of candy, bean bags, water balloons or anything else that could break and spray its contents if popped upon impact.
No. We offer specific field BBs that are required for use in our arena and come included with your session entry. They are colored to be recognizable and any excess can be brought back to the arena. If any player is caught using personal BBs, they will be asked to empty their magazines and hand over any other personal BBs until the end of their session.
Our field bbs are manufactured by Umarex specifically for legal airsoft fields nation-wide and are only available to legal fields. They have been rigorously tested by Echo1 USA, KWA, G&G and Umarex for quality. They have passed with flying colors and have been approved for use under warranty. They will not break within your magazine or your gun. We require them to be used within our own personal rental fleet as well and therefore wouldn’t put anything cheap, dented, seamed, unpolished or otherwise unsavory into our magazines.
Of course! You may not be able to use it during every game though. The refs will let you know at the start of every game. You will not be allowed to shoot at an enemy from behind the riot shield, you cannot hold the riot shield while a friend or friendly fires from behind you and the shield and you cannot prop the shield up and fire from behind it.
The referees will demonstrate the rules of how the shield can and cannot be used at the start of the sessions.
The riot shields must also not have any sharp edges, splinters or protruding exposed screw tips that may harm other players.
RIOT SHIELD TIP:
As a heads up before your arrival, riot shields made of plexiglass or acrylic don’t hold up well and you may see denting, shattering and/or holes in your shield after playing. We see denting and shattering of plexiglass even in PeeWee play where the guns are shooting at 200fps, let alone in general sessions where the limit is 350fps. This is also why we do not allow any face protection where plexiglass is involved.
Regardless of what a sales site or forum says, plexiglass is not airsoft friendly for long-term use. If you’re looking to purchase a good shield from a reputable company, look for one that is made of lexan polycarbonate. If you’re building one, avoid plexiglass, yes it’s cheap and lexan is expensive, but if you spend $30 on plexiglass and materials and an hour building it and it shatters or is damaged after every session you play meaning you have to build another- it financially makes more sense using either a different material or spending more the first time on a lexan shield that will last a long time without damage. We’ve seen players make shields out of plywood, cut in half trash cans, among other thicker materials and these tend to hold up better than the plexiglass. Be prepared that your riot shield will be shot at (a lot) as opponents advance towards you in an effort to hold you back from advancing or cause you to pull back from your position. Keep this in mind during purchase, building and gameplay.
We are not responsible for any damage caused to your shield.
You can use sound grenades like “ThunderBs”, rubber grenades, EG67, tornado grenades or reusable grenades used with an M203 launcher. We allow the use of BANG 22 but with no higher than Level 2 cartridges (brown tip).
You cannot use flash bang grenades, smoke grenades, Master Mikes, metal replicas, VTG grenades, “Easter Egg” grenades, baking soda/vinegar grenades or any type of grenade that expels a food product (ie: TAGinn AFG6). We do not allow any pyrotechnic with a smoke component.
You are more than welcome to bring in a Tracer Unit. You must purchase and use our house Tracer bbs. You can add-on Tracer bbs during your prepaid reservation process.
What truly sets VIPAirsoft apart from our competitors?
We focus only on airsoft for our general sessions which allows us to ensure quality and regularly maintained rental equipment. Our staff are also able to focus on the safety issues surrounding airsoft without needing to be concerned with the different safety needs, gear restrictions, gameplay styles or rules for other sports like paintball or laser tag. Our proshop focuses only on airsoft gear, upgrades, parts and repairs, which also allows us to stock quality inventory in an ever changing market. We rigorously test every new gun, gear and part we intent to carry to ensure that it meets our expectations so we know it will meet yours. A task which would be difficult to do if we tried to focus on too many sports.
Our company employs, insures and fully trains our entire staff. This allows us to ensure that each of our staff are trained in the same safety expectations throughout all of our locations, share the same game book and rules and we (and you!) can trust that our staff are accountable. Utilizing employed staff as opposed to volunteers, provides our staff stability and trust in our company, and also allows our customers the well-being that we are accountable for our staff, that our staff have appropriate knowledge and training and that they have been approved to assist in activities like overnight lockins, party packages and private events. It also gives our players and customers a chance to get to know our staff! It’s not uncommon to have referee requests for our birthday parties and technician requests for repairs because they know they can count on their experience and that the staff will be there.
Most importantly? We have over 10 years of experience in running our airsoft field! We’ve taken everything we’ve learned over the last decade and continue to grow and improve to provide our customers the safety and quality you expect in a fun, exciting environment! We love that we are family owned and operated because it allows us to continue to be passionate about the sport and be passionate about providing an incredible experience to all of our players and proshop customers, near and far.
Most of our players are between the ages of 10-15. The adults that we do see in our sessions are typically dads or grandpas playing alongside their kids/grandkids, older brothers playing with their siblings or those players have been with us since they were 10-11 and we’re just their preferred field.
If our refs see a gap between player ability, we implement what we call “Alpha/Bravo” where the players are separated by ability and experience. Alpha players are our more experienced players, they tend to have their own equipment and play more often. Bravo players are our beginners or our players who play occasionally and are therefore less familiar with the field. Bravo players are welcome to try an Alpha game if they’d like, although our referees reserve the right to refuse a Bravo player entry into an Alpha game for any reason, however an Alpha player is not allowed in a Bravo game.