Arena FAQs

ARENA: Wednesday: 4:30pm - 8:30pm

PROSHOP: Wednesday: 11am - 8:30pm

Arena FAQs2021-02-12T21:51:15-07:00
Can I use a recording device?2023-12-06T15:56:40-07:00

Recording devices are prohibited for use at all times within the proshop, concessions, tech department, restrooms and staging area. 



No recording devices will be allowed at either location unless a recording pass has been applied for and approved by management. 

Players must submit an online recording request form and have the request approved to use any recording device including but not limited to GoPros, Contours, and cell phones within active gameplay. If a player has not been approved for a recording pass or has been denied and is found recording or having been recording during the session, the footage will be wiped, and they will be immediately removed from the facility without refund and a minimum 1 month ban will be enacted. 

Management holds the right to revoke a recording pass at any time for any reason. If a player arrives with a recording device and has been banned from using it, our staff hold the right to keep the device at our front desk during the session if they believe the player will attempt to use the device even after being told they are prohibited from doing so. If a player is argumentative about this policy, staff hold the right to remove the player from the facility without refund. 

It is unfortunate that this policy has to be implemented, but our ultimate goal is to encourage a safe facility for our staff, safe gameplay for our players and discourage clout chasers who are trying to make a name for themselves online by playing and highlighting dangerous gameplay, especially when it involves unwilling participants. 

To submit your request, please use the link below. Allow at least 2 weeks for processing before reaching out.


If you have questions regarding this policy, please text 480-507-9420 or 602-491-9149 to chat with a member of management. You can request a phone call in the text system. 

Do I need a photo ID or parent to check-in?2023-07-25T14:20:49-07:00

All players will require a photo ID at check-in. School IDs will be accepted for the previous and current school years only. Previous school year IDs will be accepted until October of the current school year. If your player does not have a photo ID, they will need a parent with them at check-in. 

Photo IDs accepted are State IDs, Drivers Permits or Licenses, Passports, Military IDs, and School IDs. 

What is your reschedule/cancellation policy?2022-04-04T10:52:16-07:00

Our party availability is limited and therefore every party booking space is precious. You will receive a reminder email 3 days in advance of your party date encouraging you to update your player counts with us. You have until 5pm on that date to cancel or reschedule without penalty.

Any reschedules prior to the 72 hour notice will have the full deposit amount carry to the new date and session. Any reschedules after that point will result in forfeiture of $50 with the option of forfeiture of the entire deposit at the discretion of VIPAirsoft staff for reschedule attempts the day of the event. 

Any cancellations prior to the 72 hour notice will get their deposit credited back to their card used at the time of deposit payment. Any cancellations after that point is forfeiture of deposit funds. 

No-shows the day of the event result in forfeiture of deposit funds. 

How do I use a cancellation credit?2023-10-12T13:47:17-07:00

If you cancelled at least 2 hours prior to your scheduled reservation via the cancellation link in your emails, you will receive a cancellation credit to your account. You will not receive a secondary email containing any codes. 

When booking, you will put in your email address into the box below the Terms & Conditions as instructed on the calendar.

If using a gift certificate, each code is only valid for 1 spot and will show an error if you attempt to book multiple spots at once using the code, so please only book 1 spot when using the code and you can go back through the calendar to purchase additional reservations separately. 

Do I need to make a reservation?2022-05-30T12:00:29-07:00

Prepaid reservations processed online through our reservations calendar are the only way to guarantee entry into any session. 

We cannot guarantee walk-in spaces will be available for any given session nor can we guarantee a specific amount of walk-in spots. Walk-in spots that are available, will be on a first-come, first-serve basis and will be opened for purchase no earlier than 30 minutes prior to your intended session start. Walk-in spots are at an increased entry cost and are not applicable for any online discount rates. 

Additionally- as a reminder, we are only accepting limited discount programs at this time with limits on how many players can use them per session. To find out whether your program is being accepted, for availability or for REQUIRED advance reservations, please email or call the Events Coordinator at 480-507-9420 x2 or 602-491-9149 x2. No coupons, certificates or discount programs will be accepted without an advance reservation. 

What is the session reservation reschedule/cancellation policy?2023-10-12T13:48:24-07:00

Players have until 2 hours prior to their session to reschedule or cancel. Spots purchased are cancelled and rescheduled individually. If you purchased multiple spots for a session, you will need to cancel each spot individually as outlined in the confirmation and reminder emails as well as the cancellation email you will receive upon cancellation. If you have several spots you need to cancel or reschedule, you can call our Event Coordinator at least 2 hours in advance of your session start to get assistance in making changes to your reservation. Calling within the 2 hour timeframe does not guarantee that our staff can assist you with your request. 

All applicable cancellations receive their refunds onto an electronic credit code applied to the email address on file in the reservation. No-shows result in a forfeiture of prepaid funds. We do not refund to cash or card as outlined in our Terms and Conditions. With the limited occupancy limits for sessions, we and other players rely on the calendar to know how many spots are available in a timely manner.

When should we arrive?2023-12-06T10:24:51-07:00

Please arrive at least 10-15 minutes prior to the start of your session for check-in procedures. 

How old do players have to be?2022-07-25T20:25:44-07:00

Players 6-8/9yrs are considered our “PeeWee players”. We will allow players as young as 8 in general session but we recommend that players age 8-9 have either already played competitive airsoft (not just shooting at the wall in the backyard), are involved in team athletics or are “rough and tumble”. We’ve found that players age 8-9 who are involved in sports are typically ready to move up to general session anyway. We do not allow players under the age of 6.

What should the players wear?2023-12-06T10:04:58-07:00

It is recommended that players dress appropriately in pants and a jacket (like a hoodie or sweatshirt). Gloves are also recommended. We do not have clothing, gloves or shoes available for rent.

We will not allow any player on the field unless they are wearing closed toe, closed heel shoes like gym shoes or boots. No entry will be granted to players wearing flip flops, high heels, crocs, or other similar open toe/open heel shoes. Staff reserve the right to refuse entry to any player they deem is not wearing appropriate footwear or clothing.


While players are not technically required to have pants and long sleeves on, be aware that any player who wears inappropriate clothing options like tank tops, short sleeves, shorts and/or leggings, that they will be more likely to leave with skin marks or injuries. We do not have any clothing to borrow if you decide after a game or two that you wish you would’ve come dressed in the recommended attire. 

Where can I get a waiver?2022-01-06T14:04:56-07:00

Every player requires a signed waiver by the player and their parent or legal guardian. They are electronic and completed online via our website under the “PLAYER WAIVER” tab. We have kiosks available in the lobby as well.

These waivers do not print or download. 

How do I use my gift certificate?2023-02-02T13:04:05-07:00

An advance reservation is REQUIRED for their use. We will not honor any certificates without an advance reservation. Certificates have a unique code on their reverse that you will enter into the code box on the reservations calendar. 

To utilize an old certificate, call, text or email our Event Coordinator at:

TEXT: 480-788-1470

CALL: 480-507-9420 x2 or 602-491-9149 x2. 

What are the FPS Limits?2023-03-15T15:47:18-07:00

The maximum FPS limit is 350 for Non-HPA guns and 300 for HPA guns with no exceptions. This is a safety assurance for our staff and players. It doesn’t matter the type of airsoft gun it is or if its electric or gas. FPS must be met when used with our required 0.20g house bbs.

While you can bring your own gun (as long as it shoots within our FPS limits), you must use our custom house bbs for play.

What are the general field rules?2022-11-16T19:12:50-07:00

General Field Rules

  1. ALWAYS wear eye protection. Even for observation.
  2. Point your gun UP with your mag OUT and finger OFF the trigger when not in gameplay.
  3. Aim for the center of mass. Avoid the head, face and groin.* 
  4. Don’t climb on or hang off of walls, windows, scaffolding, pipes, barrels, cabinets or railings. 
  5. Don’t shoot at lights, cameras, fire safety equipment or fans. 
  6. Physical and verbal violence or threats will not be tolerated.
  7. Respect the rules, referees, staff and other players. 


These are the most general of our field rules. We do not post individual game rules. There will be additional rules given by the referees at the start of the sessions. 

*While we ask players to avoid shooting others in the head, face or groin, incidences may still occur. 

Do you have lockers for my things?2022-01-06T14:07:35-07:00

We do not provide lockers for personal belongings and we cannot store any personal items behind our front desk, ref desk or tech department. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for stolen items.

What if I just want to watch?2022-01-06T14:07:56-07:00

We do not allow for any non-playing observers or friends who “just wanna hang out” or “just wanna watch”. We have limited table space available in the staging area where players sit in-between games and where they put their things so we need to ensure that we have adequate space for those players who are paying to participate.

This is also an important safety measure for our players and staff. We want our staff to focus on watching for safety of our players while in the field and in the staging area as opposed to trying to keep track of observers who may be wandering around the facility, trying to enter the field space, touching players’ belongings or who may not be following the safety precautions like wearing eye protection within the staging area. 

If you are a parent who insists upon staying, you may be asked to remain at the high-top counter outside of the staging area to ensure space capacity at the tables for our players as well as to maintain safety standards within the staging area space. Please be mindful that our policy on No Outside Food still applies to any parent observers. 

If you are bringing a large group of players and would like to have several observers with you- please reach out to our party coordinator about booking an official party package with us to receive a private room with guaranteed seating for your entire group.

What is a rental package?2022-01-06T14:09:00-07:00

Rental packages include the gun (M4 Carbine AEG Rifle), one magazine, a full face mask, and basic chest protector. We do not rent additional magazines, gloves, jackets, pants, footwear, pistols or upgraded rifles. 

You can prepay for rental equipment via the GREEN link in your confirmation email after you’ve booked your prepaid session entry. Prepaying for rentals give you a discounted rate and will send you a digital QR code for each package purchased. You will be a sent a unique QR for each package and we will need each individual QR code to redeem each rental package. If you are purchasing rentals and will not be there for check-in, please be sure to send the email or a screenshot of each QR code to the player(s) who will be checking in. We cannot redeem packages based on a payment receipt or order number. 

If you opt to wait and purchase rentals upon checkin, you certainly can but they are at an increased rate. 

How do I use my Platoon Membership?2022-11-16T19:12:02-07:00

Platoon Members are given platoon cards with unique codes specific to that member. If you are a current member, you will input your card code into the calendar’s blue code box when booking your session. 

To use Platoon Membership for online Proshop purchases, log into your Armory account prior to shopping. Discounts will be automatically applied at check-out.

Reach out to if you have any questions. 

Do you offer Coupons or Discounts?2022-01-06T14:13:01-07:00

If you are looking for coupons, download our app via our mobile website, Google Play Store or through the Apple Store!

Coupons cannot be used with any party package deals or during special events like Lock-ins, camps or classes unless specified. Please double check for any restrictions on locations, purchase requirements and availability before arriving.

All discounts and coupons for general session entry must be booked in advance and will not be accepted as a “Walk-in”.

We also offer our Platoon Membership which offers unlimited discounts on session entry, proshop purchases & more! 

How old do players have to be to play in a lockin?2022-01-06T14:34:17-07:00

Players must be at least 10 years old to participate in an overnight lockin. 

Why are the session times offset?2022-05-30T11:58:30-07:00

We have built in a 30 minute time buffer between sessions to decrease the amount of people in the facility at once, allowing for the first group to exit the facility before the next group arrives. Our staff will also be using this time to sanitize the staging area and frequently touched surfaces. 

What sanitation precautions do you take?2022-05-30T11:59:07-07:00

We have always sanitized all of our masks and chest protectors after every use with hospital grade sanitizer and will continue to do so. We have also always thoroughly cleaned our staging area, proshop, facility and gear and are continuing to clean regularly throughout the sessions. 

The only way to guarantee entry into any of the sessions is with a prepaid reservation. There is no guaranteed entry for walk-in players and will be based on session space availability. This policy will allow our staff to ensure that we are not overwhelming the facility which increases the gameplay experience for our players. 

We are not allowing for any non-playing observers during general sessions to ensure we have enough spacing at the tables. We are limiting our official party packages to 4 non-playing observers. If you have a large group and need to accommodate a large amount of observers, please contact our Events Coordinator at extension 2 in the phone menu to discuss your options for hosting a private event instead. You can also submit an event request form online.

We have offset our session start times so that our staff have enough time to clean the staging area between the sessions and decrease cross traffic between the two session player groups. 

We do ask that if you and/or your player(s) is/are sick or has been around someone who is sick, that you please stay home. We’re not going anywhere, so you’ll have plenty of chances to come play at a later date. 


We do not recommend our players wear PPE during gameplay. It is vital that our players are able to breathe unimpeded to avoid passing out from lack of adequate oxygen during rigorous activity. Our players however, are already required to wear face protection that covers their eyes, ears, nose and mouth for gameplay and most gameplay occurs while players are 10ft apart from each other. 

Can I bring my own gear?2022-11-16T19:13:29-07:00

Players are allowed to bring in their own equipment. However, it MUST be within our field regulations. It will be tested upon your arrival to ensure it meets our standards. Any airsoft guns brought in cannot fire above 350fps or 300fps for HPA rifles with the required house 0.20g bbs, have a fully functioning in-tact trigger spring, attached trigger guard and must be semi-auto capable. If your gun can only fire 3-round burst and/or full auto, it will not be allowed within the field. We do not allow double triggers nor binary triggers.

BBs brought from home are not allowed. Custom arena bbs are required.

Can I bring my own food and drinks?2022-01-06T14:15:58-07:00

No. We do not allow any outside food or drink, including bottled water. Cake is allowed for only those groups hosting official VIPAirsoft party packages with us. 

Can I bring my own face protection?2022-01-06T14:16:58-07:00

Face protection must be either a full single piece face mask that covers eyes, ears, nose and mouth in hard plastic or metal mesh or you can wear a half/half set-up.


Lower face pro must be hard plastic or metal mesh and your eyes must be protected by sealed eye wear with a strap that goes all the way around the back of the head.

Eye glasses, safety glasses and shooting glasses CANNOT be worn as the sole eye protection for game play under any circumstance. Mesh covering over the eyes is not allowed. 


Under no circumstances will we allow neoprene, shemagh, balaclava, ski mask, bandana or any other cloth as face protection when used on its own.

Can I bring melee weapons?2022-01-06T14:19:34-07:00

Yes!! As long as they are not made of hard plastics or have sharp corners, you can use them in battle. If you aren’t sure, bring it with you and check with a ref when you arrive.

Melee weapons cannot be bags of candy, bean bags, water balloons or anything else that could break and spray its contents if popped upon impact.

Can I bring my own BBs?2022-01-06T14:19:57-07:00

No. We offer specific field BBs that are required for use in our arena and come included with your session entry. They are colored to be recognizable and any excess can be brought back to the arena. If any player is caught using personal BBs, they will be asked to empty their magazines and hand over any other personal BBs until the end of their session.

Our field bbs are manufactured by Umarex specifically for legal airsoft fields nation-wide and are only available to legal fields. They have been rigorously tested by Echo1 USA, KWA, G&G and Umarex for quality. They have passed with flying colors and have been approved for use under warranty. They will not break within your magazine or your gun. We require them to be used within our own personal rental fleet as well and therefore wouldn’t put anything cheap, dented, seamed, unpolished or otherwise unsavory into our magazines.

Can I bring a riot shield?2024-04-29T16:45:01-07:00

Of course! You may not be able to use it during every game though. The refs will let you know at the start of every game. You will not be allowed to shoot at an enemy from behind the riot shield, you cannot hold the riot shield while a friend or friendly fires from behind you and the shield and you cannot prop the shield up and fire from behind it. 

The referees will demonstrate the rules of how the shield can and cannot be used at the start of the sessions. 

The riot shields must also not have any sharp edges, splinters or protruding exposed screw tips that may harm other players. No riot shields will be allowed if they are so large that staff believe they could impede the flow of egress through doorways or hallways in an emergency situation. 

There are no guarantees that any riot shield brought in will be allowed to be used. All riot shield approvals/denials are at the discretion of the referee staff upon safety inspection and review. 

As a heads up before your arrival, riot shields made of plexiglass or acrylic don’t hold up well and you may see denting, shattering and/or holes in your shield after playing. We see denting and shattering of plexiglass even in PeeWee play where the guns are shooting at 200fps, let alone in general sessions where the limit is 350fps. This is also why we do not allow any face protection where plexiglass is involved.

Regardless of what a sales site or forum says, plexiglass is not airsoft friendly for long-term use. If you’re looking to purchase a good shield from a reputable company, look for one that is made of lexan polycarbonate. If you’re building one, avoid plexiglass, yes it’s cheap and lexan is expensive, but if you spend $30 on plexiglass and materials and an hour building it and it shatters or is damaged after every session you play meaning you have to build another- it financially makes more sense using either a different material or spending more the first time on a lexan shield that will last a long time without damage. We’ve seen players make shields out of plywood, cut in half trash cans, among other thicker materials and these tend to hold up better than the plexiglass. Be prepared that your riot shield will be shot at (a lot) as opponents advance towards you in an effort to hold you back from advancing or cause you to pull back from your position. Keep this in mind during purchase, building and gameplay. 

We are not responsible for any damage caused to your shield. 

Can I use grenades?2022-01-06T14:24:58-07:00

You can use sound grenades like “ThunderBs”, rubber grenades, EG67, tornado grenades or reusable grenades used with an M203 launcher. We allow the use of BANG 22 but with no higher than Level 2 cartridges (brown tip). 

You cannot use flash bang grenades, smoke grenades, Master Mikes, metal replicas, VTG grenades, “Easter Egg” grenades, baking soda/vinegar grenades or any type of grenade that expels a food product (ie: TAGinn AFG6). We do not allow any pyrotechnic with a smoke component.

Can I use Tracer Units & BBs2022-01-06T14:26:02-07:00

You are more than welcome to bring in a Tracer Unit. You must purchase and use our house Tracer bbs. You can add-on Tracer bbs during your prepaid reservation process.  

How do I Rent the Arena?2023-02-02T13:06:23-07:00

You can now book your own private events through our Reservations Calendar! 

Requests are required to be submitted at least two (2) weeks prior to the desired date of your event to allow time to schedule staff. If your desired date is within 2 weeks of notice, we will do our best to assist you and see if we can host your event however, booking within the 2 week timeframe will result in additional fees. 

What is the required deposit?2023-02-02T13:07:18-07:00

Private events require 50% of event cost as deposit. Any Private Event of any size booked within 1 week of the desired date (if available) will incur a 10% late reservation fee and will require full payment down non-refundable. We do not schedule private events “on good faith”. 

Are Concessions Discounted for Contracted Groups?2022-01-06T14:33:59-07:00

VIPAirsoft does not allow any outside food or drink to be brought into the facility except cake. All of our private arena rentals have food package add-on options available and amounts provided are based on the contracted amount of players and package size booked. Any food package add-ons must be added to your event in writing at least 48 hours in advance if not originally added at time of contract. 


Any food purchased the day of your event will be available at a la carte pricing and is subject to staff availability. 

What is the Cancellation Policy?2023-02-02T13:07:41-07:00

Deposits become nonrefundable 1 week prior to your scheduled event at the date of your contract number confirmation. Groups that are “no-show” for their event will be responsible for the full contracted value of the event. Non-payment for moneys due will disqualify your group from any future events until payments have been rendered. 

Is Rental Equipment Included?2022-01-06T14:36:22-07:00

Basic rental equipment is included in all events. This package includes high-end M4 Carbine AEG Rifles, a rifle magazine, full face mask and basic chest protector.

NOTE: We do not supply pistols, specialty weapons or volunteer enemies.

Is there anything else my group will need?2022-01-06T14:37:23-07:00

Every player must have a waiver signed by the player and their guardian (if under the age of 18). This waiver is completed entirely online by clicking the “PLAYER WAIVER” tab. We also have electronic kiosks available in our lobby although we encourage all players to complete this waiver in advance ahead of arrival to expedite check-in and get your group out onto the field as quickly as possible.

Gloves are also highly recommended.

How is Payment Accepted for Arena Rental?2022-01-06T14:38:16-07:00

Payment is due the day of the event. We accept Visa, MasterCard, Amex and cash. Groups that require a PO to make payment, must pay their contracted cost prior to the start of the event. Contracted events must pay in single payment. We cannot accept individual payments player by player. Additional costs incurred with a la carte food purchases or extra players over the contracted amount are due at time of services rendered.

Why should you choose VIPAirsoft?2024-03-21T15:13:07-07:00

What truly sets VIPAirsoft apart from our competitors? 

We focus only on airsoft for our general sessions which allows us to ensure quality and regularly maintained rental equipment. Our staff are also able to focus on the safety issues surrounding airsoft without needing to be concerned with the different safety needs, gear restrictions, gameplay styles or rules for other sports like paintball or laser tag. Our proshop focuses only on airsoft gear, upgrades, parts and repairs, which also allows us to stock quality inventory in an ever changing market. We rigorously test every new gun, gear and part we intent to carry to ensure that it meets our expectations so we know it will meet yours. A task which would be difficult to do if we tried to focus on too many sports. 


Our company employs, insures and fully trains our entire staff. This allows us to ensure that each of our staff are trained in the same safety expectations throughout all of our locations, share the same game book and rules and we (and you!) can trust that our staff are accountable. Utilizing employed staff as opposed to volunteers, provides our staff stability and trust in our company, and also allows our customers the well-being that we are accountable for our staff, that our staff have appropriate knowledge and training and that they have been approved to assist in activities like overnight lockins, party packages and private events. It also gives our players and customers a chance to get to know our staff! It’s not uncommon to have referee requests for our birthday parties and technician requests for repairs because they know they can count on their experience and that the staff will be there. 


Most importantly?  We have over 10 years of experience in running our airsoft field! We’ve taken everything we’ve learned over the last decade and continue to grow and improve to provide our customers the safety and quality you expect in a fun, exciting environment! We love that we are family owned and operated because it allows us to continue to be passionate about the sport and be passionate about providing an incredible experience to all of our players and proshop customers, near and far. 

How do I book a party package?2024-03-21T15:13:07-07:00

You can book online through our Reservations Calendar or by calling our Event Coordinators! 

There is a $100 minimum deposit due upon reservation booking for your party package. This confirms your reservation. Your deposit is reflected as a credit on your final bill due the day of your event.

What is included in the party packages?2024-03-21T15:13:07-07:00

All of our VIPAirsoft party packages come with session entry for the players, rental packages per player, bbs (amount dependent on the package you choose to book), a private party room with tables and chairs set up for celebrating, paper products and a party referee host to assist your group.

Tables and chairs are set up according to your reservation numbers. 

We do not provide balloons or streamers because each party wants to celebrate differently and with so many players in our facility, we don’t want to risk the exposure to a latex allergy. That being said, if you are planning to bring balloons, mylar balloons are the only type allowed. 

We provide all of your plates, forks and napkins as well as table clothes. We also have a knife to cut your cake as well as candles and a lighter in case you need them! It is all included in the cost of your party and we do not charge a “cake cutting fee”. 

If you would like to bring your own room decorations, you’re welcome to do so but we do not allow for anything to be taped or tacked to the walls or ceiling and again, we do not allow latex balloons. If you have specific themed party plates, you’re welcome to bring them in with you as well. 

What if I don’t know how many players are coming when I book?2024-03-21T15:13:07-07:00

We know that most of our party bookings are happening prior to you sending any RSVPs (and trust us – we appreciate that!) so we don’t expect you to have solid player counts just yet. We recommend telling us the amount of players you are inviting and then update us as we get closer to your event. 


When are my final party numbers due?2024-03-21T15:13:07-07:00

You will receive a reminder email 3 days in advance of your scheduled event for you to confirm or update your player numbers with us. You can update us via email or phone. 

What if I confirm and more/less players show up the day of my party?2024-03-21T15:13:07-07:00

We understand that there are just those parents out there who never RSVP or that last minute cancellations happen due to illness or behavior, just please try to communicate those changes with us if you know about them in advance. We can make slight changes the day of upon your arrival just please be aware that if your player counts grow unexpectedly, the room you have been designated may not fit your players as well as initially intended and we may not have a larger room available to move you to. It may also impact the time before your group enters gameplay if our staff have to prepare additional party rental guns and safety gear (they are not the same as the rental guns on the wall behind our front desk). 

If your group size has decreased, we are reasonably understanding regarding very small decreases in counts. However, if you initially booked for 20 players, never confirmed or confirmed as 20 and then only 5 players show up, our policy does grant us the ability to charge you for those 20 players. 

Communication is key! We try our best to be understanding but we do rely on you to be understanding as well and communicate any changes to your event. 

Is there a minimum/maximum amount of players?2024-03-21T17:21:57-07:00

Our Classic, Deluxe, and VIP packages have a minimum of 5 players, no maximum. 

While you’re not required to bring all 5 players, you are financially responsible for that minimum amount of players. 

We allow for a maximum of 4 non-playing observers for PeeWee Parties. Non-playing observers would include any family, friends or parents who will be there for your event but will not be actively participating in airsoft game play.

Do we play privately or with everyone else?2024-03-21T17:14:51-07:00

Our general package parties play alongside and against the other players that are here for the session that you choose to host within. Most of our players are between the ages of 10-15 years old. 


If you would prefer to have only your group playing against each other – you may want to  consider renting the facility for your own private use. This option is available at both locations off-hours from general session times and requires at least 10 days advance notice for scheduling and contract processing. Ask one of our event coordinators for more information on private events. 

Will our group play with adults?2024-03-21T15:13:42-07:00

Most of our players are between the ages of 10-15. The adults that we do see in our sessions are typically dads or grandpas playing alongside their kids/grandkids, older brothers playing with their siblings or those players have been with us since they were 10-11 and we’re just their preferred field. 

If our refs see a gap between player ability, we implement what we call “Alpha/Bravo” where the players are separated by ability and experience. Alpha players are our more experienced players, they tend to have their own equipment and play more often. Bravo players are our beginners or our players who play occasionally and are therefore less familiar with the field. Bravo players are welcome to try an Alpha game if they’d like, although our referees reserve the right to refuse a Bravo player entry into an Alpha game for any reason, however an Alpha player is not allowed in a Bravo game. 

Why can’t we bring more than 4 non-playing observers?2024-04-30T11:31:58-07:00

Our policy is in place due to space allowances but most importantly- safety. 

This policy is an important safety measure for our other players and staff. We want our staff focusing on watching for safety of our players and assisting them while in the field and in the staging area. This can become difficult when we have large numbers of observers moving around the facility, trying to enter the field space, touching players’ belongings or who may not be following the safety precautions like wearing eye protection within the staging area. The more observers that are within the facility, the less attention the staff can pay to the players – and the players and their safety are our first, second and third priorities.

While we offer a variety of comfortably sized party rooms, we are unable to accommodate large numbers of non-players in a way that maintains a spacious, comfortable, and safe feeling for all occupants within the room, especially when the players come off the field and return to the room space, with their guns and gear in tow. If you choose to bring 1-2 additional observers with you for your event, we’re unable to guarantee everyone will feel comfortable in the space or that we will be able to set up enough chairs and individual table spaces for everyone while the players are off the field. We will certainly try our best, but we appreciate your understanding in this policy and that our ultimate goal is to provide safety and comfort to our players and guests. The most important thing to keep in mind, is the safety within the room space, especially if you need or are considering bringing smaller children or curious toddlers. Players will return to this room space with their guns and gear. 

Lastly, we appreciate your understanding of our outside food policy. We cook on-site and are therefore inspected and held to the standards of the AZDHS Health Code. While the food included in our party packages does not extend to our non-players on-site, your group is more than welcome to purchase food items a la carte directly from concessions or place orders with your party referee to be added onto your overall party invoice. 

We truly appreciate your understanding and consideration of our observers policy and that our ultimate goal is about the safety of you and your guests during your visit with us. If you know that you have a large group of parents or other non-players who would prefer to be at the facility during your event, it would be best to talk to our Event Coordinator and consider a private event where you can bring up to 10 observers. Private events are hosted off-hours when we closed to the public and require 2 weeks notice with a contract. Pricing does differ, so please inquire with one of our event coordinators if this is an option you’re considering. 

My players are 8-9. Would they be PeeWee or General?2024-03-21T17:29:33-07:00

If a player is 8-9 years old and is involved in team athletics, contact sports or are rough and tumble, they’re typically ready to join general sessions. However, if they are not as physically competitive, they may be better starting as PeeWee for their first visit with us and then decide from there if they want to try general session next time. If you still aren’t sure, you can join us on a slower general session to give regular gameplay a try before booking your party. That way you know whether general play is for you and your child or if PeeWee would be a better fit. 

We will not allow players under the age of 8 in general session unless a parent is actively playing alongside their child for every game. We reserve the right to withhold them from gameplay upon arrival if we find they are too small to safely carry the 5lb rental gun or if they are having trouble understanding and abiding by the safety rules we have in place. 

If you still aren’t sure which option is best for your group, don’t hesitate to reach out! Our event booking staff have been with us for over 10 years and can answer any questions you may have to help you book the best party option for your group! 

How much game time/celebration time do we get?2024-03-21T17:13:31-07:00

Unlike other party facilities, we don’t schedule out your time with us as far as how much of your party time is gameplay, when you eat and when you celebrate. Each party is different and has different needs, packages and agendas. That being said, if you want to play the entire time and aren’t buying pizza or doing a cake celebration- you are more than welcome to do so! If you want to set out your pizza and allow your players to pop in and out grabbing slices between games- that works too! If you want to break all together for pizza, cake or gifts, that’s great too; just let your party referee know upon arrival. They are going to be your best resource in determining when it would be the best time for your specific session to break so players don’t miss out on certain game styles.

On average, parties who are breaking altogether for pizza do so within the second hour or the top of the third hour and those who are breaking for cake, do so at the top of the last hour. 

Any celebrations, meetings, etc must be contained within your designated session or contracted time frame. We are unable to accommodate timing overflow. 

Are there player waivers?2024-03-21T15:13:07-07:00

Every player requires a signed waiver by the player. If the player is under the age of 18, this waiver must be completed by their parent.

Our waivers are completely electronic and can be completed online via our website under the “PLAYER WAIVER” tab. We have kiosks available in the lobby as well. You will also receive a YELLOW BUTTON link to this player waiver to utilize if you are sending out e-vites. 

These waivers do not print or download. 

Can I bring a birthday cake in?2024-03-21T15:13:07-07:00

If you are hosting an official VIPAirsoft party package with us- yes! You are more than welcome to bring in a birthday cake or ice cream cake with you. We will also allow bringing in cookies or cupcakes instead of a cake if that is your preferred birthday treat. 

We have fridges and freezers in the back for your convenience. 

Snack trays, food platters of any kind or other food products are not considered a birthday confectionary and therefore are not allowed into the facility. If you’re unsure if you can bring in your child’s preferred birthday treat, please inquire in advance when you book or when you confirm your final numbers with us. If we have not been notified of it in advance to approve and put it in your party file – it will not be allowed within the facility. 

You can also opt to add-on a cake or cupcakes to your order through us as one less thing you need to remember to grab and bring with you. All of our cakes and cupcake options are custom and made to order. You choose your cake flavors and your frosting flavors as well as your colors! 

Do I pay in full in advance? When is the party balance due?2024-03-21T15:13:07-07:00

A $100 minimum deposit is due at the time of party booking. The rest of your balance is due the day of your event and your deposit is applied as a credit towards that final amount. 

We ask that you please do not pay for the entirety of your event in advance as player counts can change, you may opt to add on additional items like a food tray, goody bags or cake at a later date and by paying the day of, you can better account for any gratuity you may want to leave your referee host. 

Can I order extra food or bbs?2024-03-21T15:13:07-07:00

Yes. If you book a party package that does not include pizza or drink refills or you have hungry observers, you can add food items to your final bill as you go; they will just be priced at the a la carte cost.

If you need additional bbs beyond what comes with your package, they are $5 for each extra bag of 1000bbs and can also be added to your bill. 

Your party referee2024-03-21T15:13:07-07:00

Your party will have a dedicated referee who will help you run your event. They will show your players how to use the rental guns an be your go-to for any questions, concerns or issues during your event. They will also coordinate with concessions for your food and drinks and assist in your check-out process. 

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    Terms and Conditions of Use

    VIP Airsoft ("us", "we", or "our") operates the website (hereinafter referred to as the "Service").
    This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Please read through carefully to make sure you understand our terms and conditions before proceeding.

    1. Terms

    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

    2. Use License

    1. Permission is granted to temporarily download one copy of the materials (information or software) on VIP Airsoft’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

      1. modify or copy the materials;

      2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

      3. attempt to decompile or reverse engineer any software contained on VIP Airsoft’s web site;

      4. remove any copyright or other proprietary notations from the materials; or

      5. transfer the materials to another person or “mirror” the materials on any other server.

    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by VIP Airsoft at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    3. Disclaimer

    1. The materials on VIP Airsoft’s web site are provided “as is”. VIP Airsoft makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, VIP Airsoft does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    4. Limitations

    In no event shall VIP Airsoft or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on VIP Airsoft’s Internet site, even if VIP Airsoft or a VIP Airsoft authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    5. Revisions and Errata

    The materials appearing on VIP Airsoft’s web site could include technical, typographical, or photographic errors. VIP Airsoft does not warrant that any of the materials on its web site are accurate, complete, or current. VIP Airsoft may make changes to the materials contained on its web site at any time without notice. VIP Airsoft does not, however, make any commitment to update the materials.

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    VIP Airsoft has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by VIP Airsoft of the site. Use of any such linked web site is at the user’s own risk.

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    OneSignal’s provides SDKs to mobile app developers and websites, and data and analytics services to other data partners and advertisers. These web and mobile SDKs permit app developers and websites to send, manage, optimize and customize push notifications to their users.
    You may in most cases opt out of receiving push notifications by going to your device “Settings” and clicking on “Notifications,” and then changing those settings for some or all of the apps on your device.
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    We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

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    VIP Airsoft may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

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    Any claim relating to VIP Airsoft’s web site shall be governed by the laws of the State of Arizona without regard to its conflict of law provisions.

    General Terms and Conditions applicable to Use of a Web Site.

    Privacy Policy

    Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

    • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

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