Arena FAQs

ARENA: Tuesday: 4pm - 8pm

PROSHOP: Tuesday: 10am - 8pm

Arena FAQs 2017-08-19T22:21:27+00:00
Do I need to make a reservation? 2017-08-19T21:53:48+00:00

Groups of 4 or more must make a reservation at least 24hrs in advance. We cannot make same day reservations. Any reservation requests submitted between Friday 4pm-Sunday will be processed on Monday morning. 

What is included in a rental package? 2017-08-19T21:51:28+00:00

Rental packages include the gun (High-end G&G M4 Carbine AEG Rifle), one magazine, a full face mask, and chest protector. We do not rent additional magazines, gloves, jackets, pants, footwear or pistols. 

Where can I get a waiver? 2017-08-19T21:50:24+00:00

Every player requires a signed waiver by the player and their parent or legal guardian. They are electronic and completed online via our website under the “PLAYER WAIVER” tab. We have kiosks available in the lobby as well.

These waivers do not print or download. 

Do you offer Coupons or Discounts? 2017-08-19T21:47:40+00:00

If you are looking for coupons, please check your Entertainment book and local magazines.

Coupons cannot be used with any party package deals or during special events like Lock-ins, summer camps or classes unless specified. They do not count towards any rollovers.

Do I get a discount if I don’t play the whole session? 2017-08-19T21:44:10+00:00

No. We don’t offer any discounts for showing up after the session start or if you choose to leave before the session ends. There are no pro-rated prices for these instances.

Where can we put our things while we’re there? 2017-08-19T21:45:16+00:00

We do not provide lockers for personal belongings at this time. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for any stolen items or items left behind.

We look forward to helping you set up an exciting experience with us!

VIP Airsoft

When should we arrive? 2017-08-19T21:45:16+00:00

Please arrive at least 10-15 minutes prior to the start of your session. This will allow our staff to check everyone in, ensure valid waivers, speed test any personal equipment and have a referee review our field rules.

I’m a parent. What if I just want to watch my kids? Do I have to stay? 2017-08-19T21:45:16+00:00

Everyone that plans to enter the arena MUST have eye protection on. If you prefer not to wear a mask at all times, you may choose to purchase safety glasses or wear sunglasses. There are NO exceptions to this rule!

You do not have to stay at the facility for the session. The only time we ask for a parent to remain here or within a 5 minute drive is if the player is 7 years old or younger. If your child has a medical condition and you want to leave, please alert a staff member prior to leaving the grounds.

We have limited seating in the arena for our players and are therefore unable to accommodate groups of parents or additional family wanting to join your group to observe. If you are bringing a large group of players and would like to have several observers with you- please reach out to our party coordinator about booking an official party package with us to receive a private room with guaranteed seating for your entire group.

My coupon says “RENTAL PACKAGE”. What does that mean? 2017-08-19T21:45:16+00:00

Rental packages include a G&G CM16 Raider Carbine rifle, its magazine, a full face mask, and chest protector.

My coupon says “SESSION ENTRY”. What does that mean? 2017-08-19T21:45:16+00:00

A session is a predetermined 4 hour period of time. Each day of the week has its own dedicated session times. Essentially you choose the day you want to play and then one of the available sessions. Please refer to the “Reservation Restrictions” section of this page in terms of availability.

What should the players wear? 2017-08-16T17:51:10+00:00

Recommended attire includes gym shoes, jean pants and a jacket like a hoodie or a sweatshirt. Gloves are also recommended but not required.

How far in advance should I reserve? 2017-08-16T17:51:10+00:00

Our weekend sessions will book out in reservations about a week out, especially Saturday. It is our most popular day for play and therefore will book out quickly.

Do Reservations have restrictions? 2017-08-19T21:45:16+00:00

Yes. We can only accept a certain amount of coupon reservations per session. This does not mean you cannot use your coupon on the day you want, it merely means that without a reservation we cannot guarantee that a rental gun will be available for you. This is especially important to keep in mind for Saturday sessions.

If you are using a coupon, please be aware that unless specified on the coupon it cannot be used toward party packages, overnighters, special events, rollovers, extra bbs, extra rentals, proshop purchases, repairs or anything other than what is stated on the coupon.

Do I need a Reservation? 2017-08-19T21:45:16+00:00

Reservations are required at least 24 hours in advance if you are bringing a group of 4 or more players that ALL need rental equipment or you are using a discount of any kind. Especially if you are looking to visit us Friday-Sunday. Any requests for weekend sessions must be submitted prior to 4pm on Fridays. 

Please already have your coupon or discount prior to reservation and alert a staff member of any applicable coupons.

Can I bring my own gear? 2017-08-19T22:18:29+00:00

Players are allowed to bring in their own equipment. However, it MUST be within our field regulations. It will be tested upon your arrival to ensure it meets our standards. Any airsoft guns brought in cannot fire above 350fps with the required house 0.20g bbs, have a fully functioning in-tact trigger spring, attached trigger guard and must be semi-auto capable. If your gun can only fire 3-round burst and/or full auto, it will not be allowed within the field. 

BBs brought from home are not allowed. Custom arena bbs are required.

What should I wear? 2017-08-19T21:59:40+00:00

Gym shoes, jeans and a jacket. Gloves are also recommended but not required and cannot be rented. 

Can I bring my own food and drinks? 2017-08-19T22:19:11+00:00

No. In accordance with Arizona Health & Safety Regulation standards, we do not allow any outside food or drink, including bottled water. Cake and ice cream is allowed for only those groups hosting official VIPAirsoft party packages with us. Exceptions would include players with food allergies or medical dietary restrictions that would prevent an individual from choosing one of our concessions items, and is at the discretion of the manager on shift. 

What is a session? 2017-08-19T22:03:26+00:00

A session is a predetermined 4 hour block of time with game scenarios running about  5-7 minutes each. Players will play alongside others that show up for the same session. Players do not need to play the entire session if they don’t want to, however sessions are not prorated.

Do you have lockers for my things? 2017-08-19T22:03:39+00:00

We do not provide lockers for personal belongings at this time. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for stolen items.

What if I want to watch the game play? 2017-08-19T22:03:58+00:00

At this time, we don’t provide an overlook into the arena. While we have windows around the outer perimeter of our arena, you may not be able to see the game play once players are in the inner rooms of the field.

Can I bring melee weapons? 2017-08-19T22:04:30+00:00

Yes!! As long as they are not made of hard plastics or have sharp corners, you can use them in battle. If you aren’t sure, bring it with you and check with a ref when you arrive.

Melee weapons cannot be bags of candy, bean bags, water balloons or anything else that could break and spray its contents if popped upon impact.

I’m bringing a large group. When should we arrive? 2017-08-19T22:05:42+00:00

Please arrive at least 10-15 minutes prior to the start of the party or session. This will allow our staff to check everyone in, ensure valid waivers, chrono any personal equipment, and have a referee review our field rules.


If you are bringing a group of 4 or more players, a reservation is highly recommended and the only way to guarantee available rental equipment for your group. 

FPS Limits 2017-08-19T22:06:08+00:00

The maximum FPS limit is 350 with no exceptions. This is a safety assurance for our staff and players. It doesn’t matter the type of airsoft gun it is or if its electric or gas.

While you can bring your own gun (as long as it shoots within our FPS limits), you must use our custom house bbs for play.

How old do I have to be to play? 2017-08-19T22:06:57+00:00

Players 6-8/9yrs are considered our “PeeWee players” and have walk-in sessions on Tuesdays 4-8pm. Players 10+ are general players and may be separated by ability during busier sessions as determined by our ref staff. 

I need a spring change. When should I bring it in? 2017-08-19T22:07:22+00:00

We ask for about 24 hours to complete a spring change. It does not often take this long, however our techs work on a first come first serve basis for repairs and spring changes. If you bring in your gun the day you want to play, we cannot guarantee if will be ready for you to use, and you will need to rent a gun.

Please bring your gun in as early in the week as you can if you intend to use it during the week or on the weekends.

How much does a spring change cost? 2017-08-19T22:07:52+00:00

A spring change costs between $25 and $35 dollars depending on the gun and whether or not you purchased the gun from us. The cost includes the charge for the spring and the labor. Please drop your gun off at least 24-48 hours in advance of intended game play to allow for adequate time for the technicians to complete the change.

Proper Face Protection 2017-08-19T22:09:36+00:00

Face protection must be either a full single piece face mask that covers eyes, ears, nose and mouth in hard plastic or metal mesh or you can wear a half/half set-up.


Lower face pro must be hard plastic or metal mesh and your eyes must be protected by sealed eye wear with a strap that goes all the way around the back of the head. Eye glasses, safety glasses and shooting glasses CANNOT be worn as the sole eye protection for game play under any circumstance.


Under no circumstances will we allow a shemagh, balaclava, ski mask, bandana or any other cloth as face protection when used on its own.

Can I use my own BBs? 2017-08-19T22:11:44+00:00

No. We offer custom colored BBs that are required for use in our arena. They are colored to be recognizable and any excess can be brought back to the arena. If any player is caught using personal BBs, they will be asked to empty their magazines and hand over any other personal BBs until the end of their session.

Our custom bbs are manufactured by Umarex specifically for legal airsoft fields nation-wide and are only available to legal fields. They have been rigorously tested by Echo1 USA, KWA, G&G and Umarex for quality. They have passed with flying colors and have been approved for use under warranty. They will not break within your magazine or your gun. We require them to be used within our own personal rental fleet as well and therefore wouldn’t put anything cheap, dented, seamed, unpolished or otherwise unsavory into our magazines.

Can I use grenades? 2017-08-19T22:12:18+00:00

You can use sound grenades like “ThunderBs”, rubber grenades, tornado grenades or reusable grenades used with an M203 launcher. You cannot use flash bang grenades, smoke grenades, metal replicas, VTG blank firing grenades, or “Easter Egg” grenades.

Can I bring a riot shield? 2017-08-19T22:12:52+00:00

Of course! You may not be able to use it during every game though. The refs will let you know at the start of every game. You will not be allowed to shoot at an enemy from behind the riot shield.

The riot shields must also not have any sharp edges, splinters or protruding exposed screw tips that may harm other players.