Contact Us

TODAY
ARENA: Monday: Closed

PROSHOP: Monday: 11am - 5pm

Contact Us 2018-08-09T13:41:01+00:00

WANT MORE INFORMATION?

CONTACT A DEPARTMENT

3841 E. Baseline Rd., Ste K-133, Gilbert, AZ 85234 Map Us

Located on the South East corner of Val Vista & Baseline Rd (in the Fry’s complex)

Have a question? Please fill out our form and we will make sure we get back to you shortly.

WANT MORE INFORMATION?

3841 E. Baseline Rd., Ste K-133, Gilbert, AZ 85234 Map Us

Located on the South East corner of Val Vista & Baseline Rd (in the Fry’s complex)

Have a question? Please fill out our form and we will make sure we get back to you shortly.

CONTACT A DEPARTMENT

FAQs

Where can I get a waiver? 2017-08-19T21:50:24+00:00

Every player requires a signed waiver by the player and their parent or legal guardian. They are electronic and completed online via our website under the “PLAYER WAIVER” tab. We have kiosks available in the lobby as well.

These waivers do not print or download. 

What is a session? 2018-01-29T09:05:20+00:00

A session is a predetermined 4 hour block of time with game scenarios running about  5-7 minutes each. Players will play alongside others that show up for the same session. Players do not need to play the entire session if they don’t want to, however sessions are not prorated.

What is a Rollover? 2018-02-08T08:34:22+00:00

A rollover is an opportunity to continue game play into one or more sessions at a discounted rate. You pay the full price entry fee for your first initial session of the day and then you pay the rollover fee if you want to stay into another session or two for the same day. 

Rollovers are per person and are for same day visits only. 

What is included in a rental package? 2018-01-29T09:04:28+00:00

Rental packages include the gun (High-end G&G M4 Carbine AEG Rifle), one magazine, a full face mask, and chest protector. We do not rent additional magazines, gloves, jackets, pants, footwear or pistols. 

What are the FPS Limits? 2018-02-12T11:20:04+00:00

The maximum FPS limit is 350 with no exceptions. This is a safety assurance for our staff and players. It doesn’t matter the type of airsoft gun it is or if its electric or gas.

While you can bring your own gun (as long as it shoots within our FPS limits), you must use our custom house bbs for play.

Field Rules 2018-04-27T14:14:25+00:00

General Field Rules

  1. ALWAYS wear eye protection. Even for observation.
  2. Point your gun UP with your mag OUT and finger OFF the trigger when not in gameplay.
  3. Aim for the center of mass. Avoid the head, face and groin. 
  4. Don’t climb on or hang off of walls, windows, scaffolding, pipes, barrels, cabinets or railings. 
  5. Don’t shoot at lights, cameras, fire safety equipment or fans. 
  6. Physical and verbal violence or threats will not be tolerated. 
  7. Respect the rules, referees, staff and other players. 

 

These are the most general of our field rules. We do not post individual game rules. There will be additional rules given by the referees at the start of the sessions. 

How old do I have to be to play? 2017-08-19T22:06:57+00:00

Players 6-8/9yrs are considered our “PeeWee players” and have walk-in sessions on Tuesdays 4-8pm. Players 10+ are general players and may be separated by ability during busier sessions as determined by our ref staff. 

Can I bring my own gear? 2017-08-19T22:18:29+00:00

Players are allowed to bring in their own equipment. However, it MUST be within our field regulations. It will be tested upon your arrival to ensure it meets our standards. Any airsoft guns brought in cannot fire above 350fps with the required house 0.20g bbs, have a fully functioning in-tact trigger spring, attached trigger guard and must be semi-auto capable. If your gun can only fire 3-round burst and/or full auto, it will not be allowed within the field. 

BBs brought from home are not allowed. Custom arena bbs are required.

Can I bring my own food and drinks? 2017-08-19T22:19:11+00:00

No. In accordance with Arizona Health & Safety Regulation standards, we do not allow any outside food or drink, including bottled water. Cake and ice cream is allowed for only those groups hosting official VIPAirsoft party packages with us. Exceptions would include players with food allergies or medical dietary restrictions that would prevent an individual from choosing one of our concessions items, and is at the discretion of the manager on shift. 

Do I need to make a reservation? 2017-08-30T20:25:43+00:00

While we will try to accommodate large group reservation requests for same day visits, we are unable to 100% guarantee them. Call ahead to inquire about rental reservations for same day visits for groups of 4 or more. Any request submitted after 4pm on Fridays for the following Saturday or Sunday sessions will not be processed in time. To request your reservation please CLICK HERE

When should we arrive? 2017-08-19T21:45:16+00:00

Please arrive at least 10-15 minutes prior to the start of your session. This will allow our staff to check everyone in, ensure valid waivers, speed test any personal equipment and have a referee review our field rules.

Do you offer Coupons or Discounts? 2017-09-01T10:25:24+00:00

If you are looking for coupons, please check your Entertainment book and local magazines.

Coupons cannot be used with any party package deals or during special events like Lock-ins, summer camps or classes unless specified. They do not count towards any rollovers. Please double check for any restrictions on locations, purchase requirements and availability before arriving.

Do I get a discount if I don’t play the whole session? 2017-08-19T21:44:10+00:00

No. We don’t offer any discounts for showing up after the session start or if you choose to leave before the session ends. There are no pro-rated prices for these instances.

Where can we put our things while we’re there? 2018-08-09T13:39:24+00:00

We do not provide lockers for personal belongings at this time. Anything you don’t feel comfortable leaving on the tables, please either leave it in your vehicle or at home. We are not liable for any stolen items or items left behind.

 

I’m a parent. What if I just want to watch my kids? Do I have to stay? 2017-08-19T21:45:16+00:00

Everyone that plans to enter the arena MUST have eye protection on. If you prefer not to wear a mask at all times, you may choose to purchase safety glasses or wear sunglasses. There are NO exceptions to this rule!

You do not have to stay at the facility for the session. The only time we ask for a parent to remain here or within a 5 minute drive is if the player is 7 years old or younger. If your child has a medical condition and you want to leave, please alert a staff member prior to leaving the grounds.

We have limited seating in the arena for our players and are therefore unable to accommodate groups of parents or additional family wanting to join your group to observe. If you are bringing a large group of players and would like to have several observers with you- please reach out to our party coordinator about booking an official party package with us to receive a private room with guaranteed seating for your entire group.

What does “RENTAL PACKAGE” mean? 2018-08-28T14:03:01+00:00

Rental packages include a G&G CM16 Raider Carbine rifle, its magazine, a full face mask, and chest protector.

What does a “SESSION ENTRY” include? 2018-08-28T14:03:23+00:00

A session is a predetermined 4 hour period of time. Each day of the week has its own dedicated session times. Essentially you choose the day you want to play and then one of the available sessions. Please refer to the “Reservation Restrictions” section of this page in terms of availability.

What should the players wear? 2018-04-20T14:46:36+00:00

Recommended attire includes gym shoes, jean pants and a jacket like a hoodie or a sweatshirt. Gloves are also recommended but not required.

Players are welcome to wear shorts and short sleeves, but it is not at all recommended. BBs will hurt on bare skin and you may leave with markings on your skin where you were hit. We do not have any clothing to borrow if you decide after a game or two that you wish you would’ve come dressed in the recommended attire. 

What if I want to watch the game play? 2017-08-19T22:03:58+00:00

At this time, we don’t provide an overlook into the arena. While we have windows around the outer perimeter of our arena, you may not be able to see the game play once players are in the inner rooms of the field.

Proper Face Protection 2018-04-06T11:19:14+00:00

Face protection must be either a full single piece face mask that covers eyes, ears, nose and mouth in hard plastic or metal mesh or you can wear a half/half set-up.

 

Lower face pro must be hard plastic or metal mesh and your eyes must be protected by sealed eye wear with a strap that goes all the way around the back of the head. Eye glasses, safety glasses and shooting glasses CANNOT be worn as the sole eye protection for game play under any circumstance.

 

Under no circumstances will we allow neoprene, shemagh, balaclava, ski mask, bandana or any other cloth as face protection when used on its own.

I need a spring change. When should I bring it in? 2017-08-19T22:07:22+00:00

We ask for about 24 hours to complete a spring change. It does not often take this long, however our techs work on a first come first serve basis for repairs and spring changes. If you bring in your gun the day you want to play, we cannot guarantee if will be ready for you to use, and you will need to rent a gun.

Please bring your gun in as early in the week as you can if you intend to use it during the week or on the weekends.

How much does a spring change cost? 2017-08-19T22:07:52+00:00

A spring change costs between $25 and $35 dollars depending on the gun and whether or not you purchased the gun from us. The cost includes the charge for the spring and the labor. Please drop your gun off at least 24-48 hours in advance of intended game play to allow for adequate time for the technicians to complete the change.

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