Players have until 30 minutes prior to their session to reschedule or cancel. Spots purchased are cancelled and rescheduled individually. If you purchased multiple spots for a session, you will need to cancel each spot individually as outlined in the confirmation and reminder emails as well as the cancellation email you will receive upon cancellation. If you have several spots you need to cancel or reschedule, you can call, text, or email our Event Coordinator at least 1 hour in advance of your session start to get assistance in making changes to your reservation. Calling within the 30 minute timeframe does not guarantee that our staff can assist you with your request and will only gain 50% digital credit at the discretion of management. Any cancellations after the session has begun will be considered forfeiture of funds. There are no exceptions to this policy.

All applicable cancellations receive their refunds onto an electronic credit code applied to the email address on file in the reservation. No-shows result in a forfeiture of prepaid funds. We do not refund to cash or card as outlined in our Terms and Conditions. With the limited occupancy limits for sessions, we and other players rely on the calendar to know how many spots are available in a timely manner.