We understand that there are just those parents out there who never RSVP or that last minute cancellations happen due to illness or behavior, just please try to communicate those changes with us if you know about them in advance. We can make slight changes the day of upon your arrival just please be aware that if your player counts grow unexpectedly, the room you have been designated may not fit your players as well as initially intended and we may not have a larger room available to move you to. It may also impact the time before your group enters gameplay if our staff have to prepare additional party rental guns and safety gear (they are not the same as the rental guns on the wall behind our front desk).
If your group size has decreased, we are reasonably understanding regarding very small decreases in counts. However, if you initially booked for 20 players, never confirmed or confirmed as 20 and then only 5 players show up, our policy does grant us the ability to charge you for those 20 players.
Communication is key! We try our best to be understanding but we do rely on you to be understanding as well and communicate any changes to your event.