While we are not required to provide work breaks, we will try our best to provide all staff with allotted break time based on the amount of time they are scheduled for and the needs of the customers and other staff.
For every 4 hours that a staff member is scheduled, they can take one paid 15 minute break.
These breaks cannot be taken within the first or last hour of your shift and must be taken all at once. If it is busy and you are the only one in your department and there is no one available to cover your post, you will need to wait until a relief staff becomes available. The relief staff must be trained in your department in order to cover you. (i.e.: you cannot ask a concessions staff to cover the tech room).
If you are scheduled for an 8 hour shift, you may opt to take a 30 minute lunch break instead of two separate 15 minute breaks. If you choose to take a 30 minute “meal break”, you will need to clock out and clock back in upon your return. No staff member can leave a post unattended for 30 minutes if they are the only staff member on shift in their department. Ideally, this 30 minute break should occur during shift changeover.
We understand the need to get a short break in here and there throughout your shift however, it cannot come at the cost of the customer experience or at the expense of your coworkers. If you would rather be outside on a break instead of focusing on your duties, then you aren’t doing anything positive for the customer nor for your teammates who have to pick up the slack. If you are found to be taking more breaks than are approved, management may ask you to clock out and leave for the day and/or will notate the amount of time you were on break beyond the allotted amount, to have that time deducted from your paycheck.
We want to continue to offer breaks for our staff so please use your best judgement when deciding when to take your breaks and to understand the importance of being at your post.