Assistant Facility Managers assist the General Manager through processing sales, managing the front of house to insure a quality guest experience, assigns and monitors staff tasks, ensures adherence to policies and procedures and communicates effectively.
They inform staff of activities and responsibilities, group arrivals, and special requests. They handle escalated customer issues and assist in crisis management. They oversee lower-level staff, and ensure the team is adequately staffed and resourced while evaluating and recommending necessary changes to upper management.
They operate the POS, assist in inventory management, and maintain the facility to promote a clean image and environment. They prepare and compile reports on incidents and accidents and management employee/guest relation matters to facilitate smooth shift operations. They utilize various software and websites to assist in running day to day needs across various departments.
They are expected to be trustworthy with handling money and willing to learn the various product lines as well as front-desk admissions duties. They assist in front desk duties including speaking with customers over the phone to answer questions about the facility and company policies.
Requirements for Assistant Facility Manager:
Must be at least 20 years old
Must have at least 2 years of retail experience in a supervisory role
Must have comfort around firearms and high intensity sports
Ability to work nights and weekends
Flexibility to work both locations as needed
Knowledge in airsoft is a plus but not a requirement