We all know that an unnecessary absence is a wrench in the customer service experience and puts undue stress on the other staff relying on you, so rethink whether that late night out or last minute invitation out is worth it.
There are going to be times when some of us are sick or unable to work. In the event of sickness or last minute emergencies, call or text a member of management as soon as possible and no later than 1 hour prior to the start of your scheduled shift. This at least gives us some time to try and find a replacement staff member.
If you are unable to call ahead of your shift (or just choose not to), you will be required to submit documentation and an explanation for your absence before you will be allowed back on the schedule. Failure to submit this documentation will result in a schedule suspension or loss of employment.
A tardy is what happens when you aren’t at your post within 15 minutes of your shift start. The only exception to this is if you notify your manager ahead of time that you are running behind and why, as well as the time you will be arriving.
Please keep an eye on the traffic report to make sure traffic is not going to be the cause for your tardiness.
If your intended time of arrival is too far out – you may lose your shift entirely. This is especially applicable on Saturdays!
If you have too many tardies, you risk schedule suspension.